Our customer’s success is the one common objective for everything we do at Industrial Sales and Manufacturing, Inc. (ISM). It is the reason why we continually re-invest in updating and purchasing new technology and machinery. It is the reason why we have committed to attaining the highest level ISO 9001 quality certification. It is the reason why we have continually expanded our services to be a “one-call does it all” resource for our customers. And the reason ISM has earned a reputation as the “Go-To” resource for our customer’s toughest manufacturing challenges.
Industrial Sales and Manufacturing, Inc., (ISM) is a full-service contract manufacturer of high quality component parts for original equipment manufacturers (OEM’s). The company provides a full array of Machining, Fabrication, Assembly, Testing and Finishing services. With nearly 750 customers, and 10,000 unique parts produced, ISM parts can now be found in products around the world in everything from windmills to locomotives. While its full-service capabilities distinguish the company from competitors, it is a focus on customer success that is the engine behind its growth.
A strong customer focus has been the hallmark of ISM since Jim Rutkowski Sr. bought his first drill press nearly 50-years ago. From humble beginnings in the Rutkowski family garage with one machine, ISM now includes 3 facilities in Erie, Pennsylvania with over 125,000 square feet of floor space, 65 state-of-the-art machines and 160 employees.
ISM is still owned and operated by the Rutkowski family. There is a sense of ownership that extends not just to the family members but to the employees who take pride in every Made in the USA product that leaves the shipping dock. As Rutkowski family ownership moves into its third generation, you can be sure customer focus business principals and a commitment to be the best will continue to be the cornerstones of success.
State Of The Art Technology
A continual re-investment in technology and machinery keep quality and productivity high while enabling ISM to compete on a global level. Recent purchases include. CNC Flexible Machining Systems, 3D Laser Cutters, computer controlled Plasma Burners, and Robotic Welders.
Our commitment to customer success has earned ISM the reputation as the “Go-To” manufacturer to count on when others cannot do the job. Whether it may be a very complex project or a very short lead time. From prototypes to finished products ISM will do whatever it takes to ensure the success of customers.
Projects that require a high degree of accuracy and proficiency are a core competency. ISM has made a commitment to providing the highest level of quality in everything the company does. ISM has attained ISO 9001 Certification and has met or exceeded all GE quality standards for over 20 years.
One Call Does It
We're committed to making it easy for customers. One call, one purchase order, is all that is needed to fully facilitate the production of component parts. ISM manages the quality, delivery and cost of customer projects through every step of production. Our investment in technology and process improvement has made us highly proficient for customers requiring ‘Just-in-Time’ (JIT) orders.