Our customer’s success is the one common objective for everything we do at Industrial Sales and Manufacturing, Inc. (ISM). It is the reason why we continually re-invest in updating and purchasing new technology and machinery. It is the reason why we have committed to attaining the highest level ISO 9001 quality certification. It is the reason why we have continually expanded our services to be a “one-call does it all” resource for our customers. And the reason ISM has earned a reputation as the “Go-To” resource for our customer’s toughest manufacturing challenges.
Industrial Sales and Manufacturing, Inc., (ISM) is a full-service contract manufacturer of high quality component parts for original equipment manufacturers (OEM’s). The company provides a full array of Machining, Fabrication, Assembly, Testing and Finishing services. With nearly 750 customers, and 10,000 unique parts produced, ISM parts can now be found in products around the world in everything from windmills to locomotives. While its full-service capabilities distinguish the company from competitors, it is a focus on customer success that is the engine behind its growth.
A strong customer focus has been the hallmark of ISM since Jim Rutkowski Sr. bought his first drill press nearly 50-years ago. From humble beginnings in the Rutkowski family garage with one machine, ISM now includes 3 facilities in Erie, Pennsylvania with over 125,000 square feet of floor space, 65 state-of-the-art machines and 160 employees.
ISM is still owned and operated by the Rutkowski family. There is a sense of ownership that extends not just to the family members but to the employees who take pride in every Made in the USA product that leaves the shipping dock. As Rutkowski family ownership moves into its third generation, you can be sure customer focus business principals and a commitment to be the best will continue to be the cornerstones of success.