Customer Service

When you make the decision to choose a manufacturing partner you trust that things will go as expected; the ISM Customer Service department acts as your eyes and ears on-site to ensure it does.

You simply will not find a better customer service department than ISM. Each of our customer service representatives (CSR’s) take ownership of your order from the time the order is initiated until the last part leaves the loading dock. They are your first point of contact and assume responsibility for ensuring your order is correct and on-time through every step of production. Should your priorities change, your customer service representative is your advocate to ensure all changes are completed and the order delivered as expected, no surprises.

Our goal is to ensure your experience with ISM is positive and you are highly satisfied with every order completed by ISM.

Telephone: 814.833.9876

Fax 814.838.6250

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Quick Facts on ISM

  • ISM can produce a single component or 300,000 components exactly as ordered, on time, every time, within budget
  • ISM specializes in custom orders including quality short & long run projects & emergency work
  • ISM is experienced with all types of materials including CF and HF Steel, alloy steel, stainless steel, brass, copper, aluminum and finished-cast products


  • CNC Turning Centers
  • CNC Milling & Machining
  • Grinding:
  • Surface, Cylindrical & Centerless


  • Custom Assembly
  • Sub Contract
  • Mechanical Assembly
  • Powder Coating & Painting Services


  • Custom Assembly
  • 3D Laser & Fine Plasma Cutting
  • Robotic MIG Welding
  • Welding Services: